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FREQUENTLY ASKED QUESTIONS
QUESTIONS ABOUT RENTING A PITCH
01
What is the size and layout of the pitches?
Our pitches are all around 100m2. They are all flat and grassy. Some are delimited by shrubby hedges or trees. Except in high season, campers can choose their pitch, whether they have booked or not. All cases are present: at the edge of the lake or not, in the sun or not, near a sanitary block or not, isolated or not ...
If you book, you can let us know your preferences and we do our best to meet your expectations.
02
Can I install several tents on one pitch and park my vehicle there?
The price of a pitch includes a vehicle. You can put up to two 2/3 person tents + a vehicle or three tents without a vehicle and this at no extra cost.
03
What type of electrical connection and what amperage do you offer?
Our connections are compatible with so-called "French" sockets, that is to say the ones you have in French homes. We only have one power, namely 10 amps (= 2200 watts in 220 volts).
You have the choice to take an electrical connection or not with your pitch.
Horse riding customers careful: you must come with your electric cable extension. Of course be sure that you come with waterproof equipment in case it rains during your stay.
04
What time can I come and settle on the day of my arrival and until what time can I stay on the day of my departure?
Normally arrivals are from 1 p.m. and departures before 1 p.m. If your pitch is available before 1 p.m., i.e. the campers who occupied it have already left, you can settle in at 10 a.m. at no extra cost.
However, departures must be made no later than 1 p.m. If you wish to leave after 1 p.m., you must contact the reception to see if this would be possible. In this case, a supplement will be requested giving you the possibility of staying until 6 p.m.
05
Do I have to book to come and camp?
If you come to camp, you are not obliged to book to stay with us. Out of season, you must arrive before 9 p.m. and if you risk arriving later, by warning us, we can even organize and ask our caretaker to welcome you (until 10 p.m.). In July, if you want to be sure to get a place, reservations are highly recommended, especially since reservations are free. If you don't want to book, do your best to arrive between 1 p.m. and 4 p.m.
QUESTIONS ABOUT RENTING MOBILE HOMES, WOODY TENTS, BIVOUAC, FLOTENTE AND STOP AU VERT
01
To reserve a rental, do I have to pay the entire stay before my arrival?
When you want to book a rental, you must pay a deposit equal to 30% of the total price (excluding tourist taxes). You will receive in return your booking confirmation as well as an invoice corresponding to the amount of the deposit you have paid. Then, you have nothing more to settle till your arrival at the campsite when you will be asked to pay the full balance of your stay. You will have to leave a deposit equivalent to the price of the cleaning package (25 euros for an equipped tent and 50 euros for a mobile home), which will be returned to you on your departure, after the hand over.
02
Are there toilets in mobile homes, equipped tents, Bivouac tent and in the Flotente?
All our mobile homes are equipped with sanitary facilities, namely a bathroom with shower and separate toilet. However, the equipped tents and the Bivouac tent are not equipped with sanitary facilities. It is therefore necessary to go to the sanitary blocks of the campsite which have all the comfort of a 3 star campsite, ie shower in cabin, sink in cabin, toilets. We also have toilets for the disabled and toilets for young children with baby bath.
Regarding the Flotente, dry toilets are present inside.
03
Is there heating in the mobile homes?
All our mobile homes are equipped with electric heaters in every room (except the bathroom).
Whatever the outside temperature you know you will be warm during your stay.
04
Is there a TV and WIFI access in the mobile homes?
Yes, all our mobile homes are equipped with a television with TNT at no additional cost.
WIFI access is available in every mobile home and the service is free. (one code per rental)
05
Are dogs accepted in mobile homes and equipped tents?
Only one tattooed and vaccinated dog per rental is accepted with an additional cost of 1.50 euro per night. You are of course responsible for any damage that your pet may cause.
You don't have the right to leave your pet alone in your rental.
06
From what time can I settle in and until what time can I stay in the rental?
You can arrive from 3 30 p.m. and stay until 11 am on the day of your departure. If you want to leave later in the day, the RELAX offer allows you to stay until 6 p.m. for a few more euros.
This formula is possible for the woody tents and mobile homes, at certain periods of the year and subject to availability (see page prices).
07
Do I have to pay a deposit upon arrival?
Yes, a deposit corresponding to the price of the cleaning fee will be requested upon arrival.The deposit will be 50€ for a moblie home and 25€ for a tent. An inventory of fixtures (entry and exit) is necessarily made with a member of the team (usually the manager himself). During the exit inventory, if it is found that the cleaning has not been done properly, the deposit will be kept. In addition, if we find out that damage has been caused, you will have to pay the cost before leaving the campsite. If it is found that a person has been willfully disrespectful, whether towards the rental accommodation having been occupied, or towards the neighbours, that person and the acolytes will never be accepted on this campsite again.
08
Do you have cancellation insurance for your accommodation rentals?
Yes, when you book, you have the choice of taking out cancellation insurance, because once you have paid your deposit, if you have to cancel your stay, the deposit remains due. This insurance (MIMAT LIBERTE) will cover your costs if you cancel your reservation or in case of premature departure.
CAREFULL : the change of mind is not regarded as a fortuitous event.
if you don't turn up on the day of reservation, your deposit is still due.
in case of delayed arrival / premature departure, the total amount of the rent is due.
OTHER MATTERS
01
Do you have a swimming pool and if so, is it heated, monitored and open throughout the season?
The intercommunal swimming pool is located right in front of the campsite. There are two heated pools, including a paddling pool with a small slide. It is always supervised by experienced lifeguards and children aged 8 and over do not need to be accompanied. This swimming pool is open all year round as it can be covered or uncovered depending on the season and the weather.
You have to pay to go in, but reductions are applied for campers who buy a pack of 10 entries.
Please note: shorts are not allowed in this pool, that is to say that young people and gentlemen must wear "real" swimming trunks to be accepted.
02
Do you organize activities on the campsite and if so are they free?
Yes, we organize entertainment for 4 weeks, starting in the last week of July. These events are free and supervised by a trilingual entertainer (French, English, Dutch). They take place from Sunday to Friday. In the morning, activities are offered to the little ones as part of the Mini Club. In the afternoon, it is rather sports activities that are organized with the participation of young people and their parents. At the beginning of the evening, other activities still take place and concern, depending on the evening, more children, more families, or anyone who wishes to participate. A large "animation tent" is present and allows to offer entertainment whatever the weather conditions.
03
Can I use another way to book rather than Internet?
Yes, if you cannot or do not want to book online, contact us by mail, letter or by phone and we will see together if there is availability for the dates that interest you. We can put an option for free on a rental until you send us a check or credit transfer to settle your deposit. We will then send you by mail your invoice and your booking confirmation. the procedure is longer than if you go online, but if you ask us far enough in advance, this is quite possible.
04
Are you far from the Equestrian Federal Park of Lamotte Beuvron?
No, we are only 7km from Lamotte Beuvron. When you leave Lamotte by car, heading south via the RD2020, 5 minutes later you get to Nouan Le Fuzelier.
05
Do you rent fridges or do you have a freezer to freeze freezer blocks?
We do not rent fridges but we have a freezer where you can freeze your cooling elements for free to put into your cool box.
06
Can I fish for free in the lake of the campsite. What do you have for fish?
Yes, fishing is free in the campsite lake. On the other hand, to respect the sleep of campers, night fishing is prohibited. in that lake. The fish present are the following: Carp (common carp and leather), Black-bass, Perch, Roach, Bleak, Tench, Rudd, Breme, Crucian carp , Sturgeon and Pike.
07
Can we swim in the lake of the campsite?
Yes, in the summer, you can swim in a special part of the lake which has been fitted out to accommodate a swimming area with a sandy beach. The rest of the lake remains an area reserved for fishing. The access is free and reserved for our campers.
08
Do you have cycling routes from the campsite and are there many hills?
In this part of the Sologne region, roads are rather flat and uncrowded, which is very pleasant for cycle tourists. At the reception, we offer free bicycle routes from the campsite. The shortest is around 16 km and the longest is 90 km. We also have itineraries for walkers who wish to hike in the surrounding forests.
09
I live in Paris and I don't have a car. How can I come to camp?
You can easily take the train from Gare d'Austerlitz. You must change trains in Orleans to take the direction of Vierzon. You get off at Nouan le Fuzelier station. The campsite is located around 200 meters from the SNCF train station.
Warning! Some trains do not stop at Nouan le Fuzelier.
10
Do you accept holiday vouchers and CAF vouchers as a method of payment?
We accept ANCV holiday vouchers and you can use them not only to pay for your stay. However, we do not have approval with the Caisse des Allocations Familiales, which means that we do not accept CAF vouchers as a method of payment.
IF YOU HAVE OTHER QUESTIONS THAT ARE NOT PRESENT ON THIS PAGE, DO NOT HESITATE TO CONTACT US BY MAIL VIA THE "CONTACT" MENU
OR CALL US AT +33 (0)2.54.88.70.22.
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